A Customer Churn Prediction Model in Telecom Industry Using Boosting

  title={A Customer Churn Prediction Model in Telecom Industry Using Boosting},
  author={Ning Lu and Hua Lin and Jie Lu and Guangquan Zhang},
  journal={IEEE Transactions on Industrial Informatics},
With the rapid growth of digital systems and associated information technologies, there is an emerging trend in the global economy to build digital customer relationship management (CRM) systems. This trend is more obvious in the telecommunications industry, where companies become increasingly digitalized. Customer churn prediction is a main feature of in modern telecomcommunication CRM systems. This research conducts a real-world study on customer churn prediction and proposes the use of… CONTINUE READING
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