Corpus ID: 59453283

A COMPREHENSIVE ANALYSIS OF INTERRELATIONSHIPS AMONG OVERALL SERVICE QUALITY , TRUST , SATISFACTION AND LEARNER ’ S LOYALTY WITHIN THE SUPPORTIVE VOCATIONAL EDUCATION AND TRAINING

@inproceedings{engel2016ACA,
  title={A COMPREHENSIVE ANALYSIS OF INTERRELATIONSHIPS AMONG OVERALL SERVICE QUALITY , TRUST , SATISFACTION AND LEARNER ’ S LOYALTY WITHIN THE SUPPORTIVE VOCATIONAL EDUCATION AND TRAINING},
  author={{\"O}zg{\"u}r Çengel and Cihad Demirli},
  year={2016}
}
It is seen that education institutes use many techniques to increase the quality of the services being provided. However, as competition in the education sector has been rising dramatically, it is hard to differentiate the services offered. In this perspective, it is becoming hard to attract and keep loyal learners in education institutes. So, lifelong learning and continuing professional development are the two tools that enhance the level of loyalty to the education institutes. In this study… Expand

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