A Business Intelligence Approach to Support Decision Making in Service Evolution Management

@article{Silva2012ABI,
  title={A Business Intelligence Approach to Support Decision Making in Service Evolution Management},
  author={Ernando Silva and Bruno Vollino and Karin Becker and Renata de Matos Galante},
  journal={2012 IEEE Ninth International Conference on Services Computing},
  year={2012},
  pages={41-48}
}
Service evolution management imposes complex challenges to a service provider. Identifying which changes are necessary and choosing the ones to implement are some of the decisions that providers have to face. The decision making process involves the estimation of change effects to minimize the impact over the direct and indirect clients of the service portfolio. While most existent works address either shallow changes impact or change management from a technical perspective, this paper proposes… CONTINUE READING

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