A Better Patient Experience Through Better Communication.

@article{Lang2012ABP,
  title={A Better Patient Experience Through Better Communication.},
  author={Elvira V. Lang},
  journal={Journal of radiology nursing},
  year={2012},
  volume={31 4},
  pages={
          114-119
        }
}
The transformation of healthcare from a seller's market to a consumer's market has pushed the element of patient satisfaction into the forefront of various medical facility evaluation tools, including those used by Medicare when weighing reimbursement to hospitals for patient care. Research has identified good communication skills to be a key factor in ensuring better patient outcomes, and nurturing patient satisfaction. Because of the growing amount of money at stake for patients' satisfaction… CONTINUE READING

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