A Balanced Scorecard Approach to Measuring Industry Performance

  title={A Balanced Scorecard Approach to Measuring Industry Performance},
  author={Pt Hiap and Toong Khuan Chan},
Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Scorecard approach, to develop a performance management framework for the construction industry and to propose a set of performance measures to allow stakeholders to monitor the progress of the… CONTINUE READING


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