• Published 1998

3-0120 Baselining and Benchmarking the IT Function

  title={3-0120 Baselining and Benchmarking the IT Function},
  author={Howard A. Rubin},
Benchmarking is a technique that companies use to compare themselves against other companies and identify best practices. In IT organizations, the use of benchmarking as proactive tool for performance assessment and goal setting is rare but on the rise. There are two fundamental reasons why this technique has not been widely applied in IT. First, benchmarking requires measurement, and few IT organizations have mature measurement programs. Second, there is a limited understanding of the key… CONTINUE READING