2 Total Quality Management : Practice and Outcomes

  title={2 Total Quality Management : Practice and Outcomes},
  author={Gerald E. Ledford},
  • Gerald E. Ledford
  • Published 2000
The application of Total Quality Management practices has been rapidly increasing in U.S. organizations over the past 6 years, particularly in organizations facing severe competitive pressures. A survey of the 1000 largest companies shows that these practices fall into two main categories: core practices and production-oriented practices. Companies perceive benefit in three areas: improvement of work performance, company competitiveness and profitability, and employee outcomes. Service… CONTINUE READING
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