1 Situation Awareness and its Implications for Human-Systems Interaction

  title={1 Situation Awareness and its Implications for Human-Systems Interaction},
    This paper describes the nature of situation awareness in the command and control of emergency ambulances in a large metropolitan centre. In a field study using the Critical Decision Method, situation awareness has been found to play a crucial role in ensuring that real-time decisions are made in the context of the situation. A descriptive model of how dispatchers interact with their control systems to develop and maintain this mental picture was developed. This paper proposes four challenges… CONTINUE READING

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