1 Interaction and Service Design as Offering Perspectives in a Space of Action

@inproceedings{Arvola20141IA,
  title={1 Interaction and Service Design as Offering Perspectives in a Space of Action},
  author={Mattias Arvola},
  year={2014}
}
This paper makes the proposition that interaction and service design can be seen as offering perspectives in a space of action where acting agents grasp a finite perspective depending on objects of concern and equipment, and then reorganize the space. The meaning of this proposition is outlined in the paper, and it also presents a case study of client meetings at banks, which illustrates the proposition. That case show how equipment was used in the background while the clerk attended the client… CONTINUE READING

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