'We are bitter but we are satisfied': nurses as street-level bureaucrats in South Africa.

@article{Walker2004WeAB,
  title={'We are bitter but we are satisfied': nurses as street-level bureaucrats in South Africa.},
  author={L. Walker and L. Gilson},
  journal={Social science \& medicine},
  year={2004},
  volume={59 6},
  pages={
          1251-61
        }
}
This study investigates how a group of nurses based in busy urban primary care health clinics experienced the implementation of the free care (the removal of fees) and other South African national health policies introduced after 1996. The study aimed to capture the perceptions and perspectives of front-line providers (street-level bureaucrats) concerning the process of policy implementation. Using qualitative and quantitative research methods, the study paid particular attention to the… Expand
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