국내 커피전문점의 서비스품질이 고객만족과 고객충성도에 미치는 영향에 관한 연구

@inproceedings{2015,
  title={국내 커피전문점의 서비스품질이 고객만족과 고객충성도에 미치는 영향에 관한 연구},
  author={한도경},
  year={2015}
}
This study, conducted on customers of the domestic coffee chains, aims to examine the influence service quality has on customer satisfaction and customer loyalty. As a result, the overall explanatory power (R2) on the dependent variable 'customer satisfaction' in relation to service quality was foun...