“Neither we are satisfied nor they”-users and provider’s perspective: a qualitative study of maternity care in secondary level public health facilities, Uttar Pradesh, India

@inproceedings{Bhattacharyya2015NeitherWA,
  title={“Neither we are satisfied nor they”-users and provider’s perspective: a qualitative study of maternity care in secondary level public health facilities, Uttar Pradesh, India},
  author={Sanghita Bhattacharyya and Anns Issac and Preety R Rajbangshi and Aradhana Srivastava and Bilal Iqbal Avan},
  booktitle={BMC health services research},
  year={2015}
}
BACKGROUND Quality of care provided during childbirth is a critical determinant of preventing maternal mortality and morbidity. In the studies available, quality has been assessed either from the users' perspective or the providers'. The current study tries to bring both perspectives together to identify common key focus areas for quality improvement. This study aims to assess the users' (recently delivered women) and care providers' perceptions of care to understand the common challenges… CONTINUE READING
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