“It's Just a Matter of Common Sense”: Ethnography as Invisible Work

@article{Forsythe1999ItsJA,
  title={“It's Just a Matter of Common Sense”: Ethnography as Invisible Work},
  author={Diana E. Forsythe},
  journal={Computer Supported Cooperative Work (CSCW)},
  year={1999},
  volume={8},
  pages={127-145}
}
Anthropologists have been using ethnographic methods since the 1970s to support the design and evaluation of software. While early use of such skills in the design world was viewed as experimental, at least by computer scientists and engineers, ethnography has now become established as a useful skill in technology design. Not only are corporations and research laboratories employing anthropologists to take part in the development process, but growing numbers of non-anthropologists are… CONTINUE READING
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References

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Showing 1-10 of 23 references

The Construction of Work in Artificial Intelligence

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9 Excerpts

Engineering Knowledge : The Construction of Knowledge in Artificial Intelligence

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The Use of Ethnographic Methods in Design and Evaluation

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