“It's Just a Matter of Common Sense”: Ethnography as Invisible Work

  title={“It's Just a Matter of Common Sense”: Ethnography as Invisible Work},
  author={Diana E. Forsythe},
  journal={Computer Supported Cooperative Work (CSCW)},
Anthropologists have been using ethnographic methods since the 1970s to support the design and evaluation of software. While early use of such skills in the design world was viewed as experimental, at least by computer scientists and engineers, ethnography has now become established as a useful skill in technology design. Not only are corporations and research laboratories employing anthropologists to take part in the development process, but growing numbers of non-anthropologists are… CONTINUE READING
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The Construction of Work in Artificial Intelligence

  • D. E. Forsythe
  • Science , Technology and Human Values
  • 1993
Highly Influential
9 Excerpts

Engineering Knowledge : The Construction of Knowledge in Artificial Intelligence

  • D. E. Forsythe
  • Social Studies of Science
  • 1993
Highly Influential
6 Excerpts

The Use of Ethnographic Methods in Design and Evaluation

  • B. Nardi
  • 1996
1 Excerpt

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  • D. E. Forsythe, A.M.A. Musen
  • Seiver
  • 1995

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