“ We Will be Right with You : ” Managing Customers with Vague Promises and Cheap Talk

@inproceedings{Allon2008WW,
  title={“ We Will be Right with You : ” Managing Customers with Vague Promises and Cheap Talk},
  author={Gad Allon},
  year={2008}
}
Delay announcements informing customers about anticipated service delays are prevalent in service-oriented systems. How to use delay announcements to manage the service system in an efficient manner is a complex problem which depends on both the dynamics of the underlying queueing system and on the customer behavior. We examine this problem of information… CONTINUE READING