‘Removing Barriers’ and ‘Creating Distance’: Exploring the Logics of Efficiency and Trust in Civic Technology

@article{Corbett2019RemovingBA,
  title={‘Removing Barriers’ and ‘Creating Distance’: Exploring the Logics of Efficiency and Trust in Civic Technology},
  author={Eric Corbett and Christopher A. Le Dantec},
  journal={Media and Communication},
  year={2019}
}
Oriented around efficiency, civic technology primarily aims to remove barriers by automating and streamlining processes of government. While removing barriers is vital in many matters of governance, should it always be the aim of civic technology? In our ongoing ethnographic research to understand the work of community engagement performed by public officials in local government, we have observed how this orientation around efficiency in civic technology can inadvertently create distance in the… 
Trust, hope, and identity in disadvantaged urban areas. The role of civic engagement in the Sanità district (Naples)
This study investigated the attributions of hope, trust and identity among non-profit organisation (NPO) operators and residents living in a disadvantaged social context characterised by the lively
Civic Organizations and Digital Technologies in an Age of Distrust
  • Eric Gordon
  • Political Science
    Media and Communication
  • 2019
How are civic organizations using new and emerging technologies to adapt to a new context of distrust? This editorial contextualizes new research on trust and organizations in civic life and
Designing Civic Technology with Trust
TLDR
A sociotechnical system to help this office guide immigrant residents through successfully engaging the city's code enforcement process and tease out the political and moral elements of designing with trust vital for HCI to navigate moving forward.