‘Learning hospitals’ and quality

@article{Moumtzoglou2003LearningHA,
  title={‘Learning hospitals’ and quality},
  author={A. Moumtzoglou},
  journal={Knowledge and Process Management},
  year={2003},
  volume={10},
  pages={231-236}
}
  • A. Moumtzoglou
  • Published 2003
  • Computer Science
  • Knowledge and Process Management
  • In the next generation of management thinking, we must go beyond TQM and on to Deming's theory of profound knowledge, much of which is embodied in the field of organizational learning and in particular, in Senge's ‘Fifth Discipline’ or systems thinking. In this framework there is no explicit mention of quality but the goal is still a process of ongoing improvement, that is, quality is implicitly treated. Hospitals are thought to be pretty complex organizations to implement Senge's theory… CONTINUE READING
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