‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation

@inproceedings{Luo2012BalancedSA,
  title={‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation},
  author={Chih-Ming Luo and Hung-Fan Chang and Chi-Hung Su},
  year={2012}
}
This study proposes a model for implementing the balanced scorecard (BSC) as an operation-level strategic planning tool in a medical service department for service innovation. The study involved four major units in a district hospital: the internal medicine ward, surgery ward, gynecology ward, and pediatrics ward. The results indicated that the nursing department not only had its own unique goals and tasks, but also that it was obligated to a comprehensive service system in addition to its… CONTINUE READING

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