[Users-physicians: in search of new ways of detecting problems of quality].

Abstract

OBJECTIVE 1) To develop experimentally a method of detecting quality problems in primary care, based on the patient's analysis of his/her overall health-care experience. 2) To perceive and assimilate, from the point of view of the providers, aspects of care related to patients' expectations. DESIGN A descriptive concurrent study in which "user-doctors… (More)

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