[Risk management in hospitals: standard operating procedures in aviation as a model for structuring medical communication].


AIM The working conditions for medical staff in German hospitals with emergency units are characterised by stress peaks. In such moments mistakes are more likely to be made. Communication problems and misunderstandings caused by these settings are the most frequent causes for blunders, errors and mistakes. The aim is to show an easy way to reduce the… (More)
DOI: 10.1055/s-2008-1038409


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