[Development and evolution of a balanced scorecard in primary health care: Lessons learned].

@article{BartolomBenito2017DevelopmentAE,
  title={[Development and evolution of a balanced scorecard in primary health care: Lessons learned].},
  author={E Bartolom{\'e}-Benito and J Jim{\'e}nez-Carrami{\~n}ana and Luis S{\'a}nchez-Perruca and M S Bartolom{\'e}-Casado and A B Dominguez-Mandue{\~n}o and M Marti-Argando{\~n}a and Montserrat Hern{\'a}ndez-Pascual and A Miquel-G{\'o}mez},
  journal={Revista de calidad asistencial : organo de la Sociedad Espanola de Calidad Asistencial},
  year={2017},
  volume={32 1},
  pages={40-49}
}
OBJECTIVES To describe the design, implementation, and monitoring of eSOAP (Primary Health Care Balanced Scorecard) and its role in the deployment of strategic objectives and clinical management, as well as to show the lessons learned during six years of follow-up. METHOD Descriptive study areas: methodology (conceptual framework, strategic matrix, strategic map, and processes map), technology and standardisation. RESULTS As of December 2014, 9,046 (78%) professionals are registered in… CONTINUE READING