'Like walking on eggshells': Service user views and expectations of the child protection system

  title={'Like walking on eggshells': Service user views and expectations of the child protection system},
  author={Helen Buckley and Nicola Carr and Sadhbh Whelan},
  journal={Child \& Family Social Work},
This paper reports on a study of service users' views on Irish child protection services. Qualitative interviews were conducted with 67 service users, including young people between 13 and 23. The findings showed that despite refocusing and public service management reforms, service users still experience involvement with the services as intimidating and stressful and while they acknowledged opportunities to participate in the child protection process, they found the experience to be very… 
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Trevor Spratt is a lecturer in social work at The Queen's University Belfast. He previously worked as a social worker, team leader and manager within social services departments over a ten-year