"You've Got E-Mail!" ... Shall I Deal With It Now? Electronic Mail From the Recipient's Perspective

Abstract

This article considers the nature of e-mail from the recipient’s perspective—what the seeminglyfreeandeasycommunicationreallycosts therecipient. Informationgathered by electronic monitoring software is shown to be at odds with the results of an online survey of e-mail users’ perceptions of their e-mail experience—users drastically underestimate the… (More)
DOI: 10.1207/s15327590ijhc2103_3

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Citation Velocity: 16

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Cite this paper

@article{Renaud2006YouveGE, title={"You've Got E-Mail!" ... Shall I Deal With It Now? Electronic Mail From the Recipient's Perspective}, author={Karen Renaud and Judith Ramsay and Mario Hair}, journal={Int. J. Hum. Comput. Interaction}, year={2006}, volume={21}, pages={313-332} }