"We Don't Do That Here": How Collaborative Editing with Mentors Improves Engagement in Social Q&A Communities

@article{Ford2018WeDD,
  title={"We Don't Do That Here": How Collaborative Editing with Mentors Improves Engagement in Social Q\&A Communities},
  author={Denae Ford and Kristina Lustig and Jeremy Banks and Chris Parnin},
  journal={Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems},
  year={2018}
}
Online question-and-answer (Q&A) communities like Stack Overflow have norms that are not obvious to novice users. Novices create and post programming questions without feedback, and the community enforces site norms through public downvoting and commenting. This can leave novices discouraged from further participation. We deployed a month long, just-in-time mentorship program to Stack Overflow in which we redirected novices in the process of asking a question to an on-site Help Room. There… 

Figures and Tables from this paper

Critique Me

TLDR
Two studies are presented to explore the feedback exchange dynamics between feedback requesters and providers in the subreddit community, r/design\_critiques, and identify several key, but undervalued strategies: signaling as a novice, critiquing one's own design, and providing design variants.

How to Support Newcomers in Scientific Hackathons - An Action Research Study on Expert Mentoring

TLDR
This work developed and evaluated an approach where each hackathon team is supported by a community member who serves in a mentor role that goes beyond providing occasional support and proposes a feasible approach for scientific communities to attract and integrate newcomers which is crucial for their long-term survival.

Chat More and Contribute Better: An Empirical Study of a Knowledge-Sharing Community

We analyze whether an informal second channel for communication can improve the efficiency of knowledge transfer in an electronic network of practice. We explore this question by analyzing the effect

e-mentoring Activities in Online Programming Communities: An Empirical Study on Stack Overflow

TLDR
This study performed a qualitative study on a sample of 400 Q&A threads from Stack Overflow and identified a total of 31 different activities organized into 10 categories of activities, which can benefit both researchers and practitioners interested in understanding and improving e-mentoring in similar contexts.

From Asking to Answering: Getting More Involved on Stack Overflow

TLDR
A first look at the challenges and obstacles to user promotion along the pipeline of contributions in online communities is presented, finding a user's individual features as well as features of the subcommunity in which they are most active have a significant relationship with their likelihood to post answers.

How Do Users Revise Answers on Technical Q&A Websites? A Case Study on Stack Overflow

TLDR
The findings of this study highlight the need for changes to the current badge system in order to provide a better balance between the quality and quantity of revisions.

Reproducibility Challenges and Their Impacts on Technical Q&A Websites: The Practitioners’ Perspectives

TLDR
Survey results show that about 90% of participants agree to the already exposed challenges, however, they report some additional challenges that might prevent reproducibility, and participants strongly recommend introducing tool support that interacts with question submitters with suggestions for improving the code segments if the given code segments fail to reproduce the issues.

What Edits are Done on the Highly Answered Questions in Stack Overflow? An Empirical Study

TLDR
It is found that questions are more commonly edited by question owners, on bodies with relatively big changes before obtaining an accepted answer, and edited questions that obtained more answers in a shorter time were edited by other users rather than question owners.

How Interest-Driven Content Creation Shapes Opportunities for Informal Learning in Scratch: A Case Study on Novices’ Use of Data Structures

TLDR
This work examines how novices learn to program with simple data structures by using community-produced learning resources and identifies a social feedback loop that could limit sources of inspiration, pose barriers to broadening participation, and confine learners’ understanding of general concepts.

An empirical study of question discussions on Stack Overflow

TLDR
It is suggested that question discussions contain a rich trove of data that is integral to the Q&A processes on Stack Overflow, and how future research can leverage the information in question discussions, along with the commonly studiedQ&A information.

References

SHOWING 1-10 OF 37 REFERENCES

More Than Peer Production: Fanfiction Communities as Sites of Distributed Mentoring

TLDR
It is found that members of fanfiction communities spontaneously mentor each other in open forums, and that this mentoring builds upon previous interactions in a way that is distinct from traditional forms of mentoring and made possible by the affordances of networked publics.

Design lessons from the fastest q&a site in the west

TLDR
This paper analyzes a Question & Answer site for programmers, Stack Overflow, that dramatically improves on the utility and performance of Q&A systems for technical domains and argues that it is not primarily due to an a priori superior technical design, but also to the high visibility and daily involvement of the design team within the community they serve.

Social Barriers Faced by Newcomers Placing Their First Contribution in Open Source Software Projects

TLDR
This study qualitatively analyzed social barriers that hindered newcomers' first contributions to Open Source Software (OSS) projects and defined a conceptual model composed of 58 barriers including 13 social barriers.

E-Mentoring for Software Engineering: A Socio-Technical Perspective

TLDR
It is found that mentees working on user facing, interdependent software form a balance of ties that facilitate both goals, while menteesworking on non-user facing software mostly form ties important for building technical skill.

PeerStudio: Rapid Peer Feedback Emphasizes Revision and Improves Performance

TLDR
PeerStudio is introduced, an assessment platform that leverages the large number of students' peers in online classes to enable rapid feedback on in-progress work and demonstrates how large classes can leverage their scale to encourage mastery through rapid feedback and revision.

Codechella: Multi-user program visualizations for real-time tutoring and collaborative learning

TLDR
Codechella, a multi-user Web-based program visualization system that enables multiple people to collaboratively write code together, explore an automatically-generated visualization of its execution state using multiple mouse cursors, and chat via an embedded text box, is developed.

Gender, Representation and Online Participation: A Quantitative Study of StackOverflow

TLDR
It is confirmed that men represent the vast majority of contributors to Stack Overflow, and men participate more, earn more reputation, and engage in the "game" more than women do.

Answering questions about unanswered questions of Stack Overflow

TLDR
This paper mines data on unanswered questions from Stack Overflow, conducts a qualitative study to categorize unanswered questions, and conducts an experiment to determine whether one can predict how long a question will remain unanswered in Stack overflow.

Paradise unplugged: identifying barriers for female participation on stack overflow

TLDR
This paper uses a mixed-methods approach to identify contribution barriers females face in online communities and describes several implications that may encourage increased participation in the Stack Overflow community across genders and other demographics.

Building Successful Online Communities: Evidence-Based Social Design

Online communities are among the most popular destinations on the Internet, but not all online communities are equally successful. For every flourishing Facebook, there is a moribund Friendster--not