"We Don't Do That Here": How Collaborative Editing with Mentors Improves Engagement in Social Q&A Communities

  title={"We Don't Do That Here": How Collaborative Editing with Mentors Improves Engagement in Social Q\&A Communities},
  author={Denae Ford and Kristina Lustig and Jeremy Banks and Chris Parnin},
  journal={Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems},
Online question-and-answer (Q&A) communities like Stack Overflow have norms that are not obvious to novice users. Novices create and post programming questions without feedback, and the community enforces site norms through public downvoting and commenting. This can leave novices discouraged from further participation. We deployed a month long, just-in-time mentorship program to Stack Overflow in which we redirected novices in the process of asking a question to an on-site Help Room. There… 

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