"Making my own luck": Serendipity strategies and how to support them in digital information environments

@article{Makri2014MakingMO,
  title={"Making my own luck": Serendipity strategies and how to support them in digital information environments},
  author={Stephann Makri and Ann Blandford and Mel Woods and Sarah Sharples and Deborah Maxwell},
  journal={JASIST},
  year={2014},
  volume={65},
  pages={2179-2194}
}
Serendipity occurs when unexpected circumstances and an 'aha' moment of insight result in a valuable, unanticipated outcome. Designing digital information environments to support serendipity can not only provide users with new knowledge, but also propel them in exciting directions they might not otherwise have travelled in surprising and delighting them along the way. As serendipity involves unexpected circumstances it cannot be directly controlled, but it can potentially be influenced. However… CONTINUE READING
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