"Enforced" vs. "Casual" Transparency - Findings from IT-Supported Financial Advisory Encounters

Abstract

In sales-oriented service encounters like financial advice, the client may perceive information and interest asymmetries as a lack of <i>transparency</i> regarding the advisor&#8217;s activities. In this article, we will discuss two design iterations of a supportive tabletop application that we built to increase process and information transparency as… (More)
DOI: 10.1145/2229156.2229161

Topics

6 Figures and Tables