"E-Push or e-Pull? Laggards and First-Movers in European On-Line Banking

@article{Bughin2001EPushOE,
  title={"E-Push or e-Pull? Laggards and First-Movers in European On-Line Banking},
  author={Jacques Bughin},
  journal={J. Computer-Mediated Communication},
  year={2001},
  volume={7},
  pages={0}
}
While a strategic imperative for financial institutions, major differences currently exist among banks' ability to convert their customers to using the internet. In addition, not a lot is known as to what drives those differences, although one can easily hypothesize that on-line banking adoption must be due to a combination of demand (“pull”) and firm (“push”) factors. This paper presents a statistical appraisal of the determinants of on-line customer penetration for a cross-sectional sample of… CONTINUE READING

From This Paper

Figures, tables, results, connections, and topics extracted from this paper.
7 Extracted Citations
11 Extracted References
Similar Papers

Referenced Papers

Publications referenced by this paper.
Showing 1-10 of 11 references

Ne wInternet Users- what they do, don't on-line and implications for the net's future

  • J. Horrigan
  • Pew Internet and American Life Project. Internet…
  • 2000
Highly Influential
2 Excerpts

The European internet report", Equity Research Europe, June, Europe

  • Morgan Stanley Dean Witter
  • Nua Internet Surveys
  • 1999
Highly Influential
3 Excerpts

Internet banking: the European Experience", mimeographed, submitted to Economics Letters Chen, P.Y, and l.Hitt

  • J. Bughin
  • mimeographed Clemons, E. and L.Hitt,
  • 2000
1 Excerpt

) , " Consumer behavior on the internet - findings from panel data "

  • G. Lohse, S. Bellman, E. Johnson
  • Journal of Interactive Marketing
  • 2000
2 Excerpts

Predictors of on-line buying: findings from the Wharton Virtual Test Market

  • S. Bellman, J. Lohse, E. Johnson
  • Marketing Science,
  • 1999
1 Excerpt

Electronic commerce: prices and consumer issues for three products: books, compact discs and software

  • J. Bailey
  • International Journal of Electronic Commerce,
  • 1998

Web banking in USA

  • E. Diniz
  • Journal of Internet Banking and Commerce,
  • 1998

Why the Bass model fits without decision variables "

  • F. Bass, V Krishnan, D. Jain
  • Marketing Science
  • 1994

Similar Papers

Loading similar papers…