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One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.
It is well established that psychosis may arise in the context of abuse of certain illicit drugs (e.g. amphetamine). This article reviews the effects of chewing the plant khat and outlines the pharmacological aspects, the dependence issue and a comparative study between previously reported cases and four cases reported here to highlight the epidemiology,… (More)
Purpose – The purpose of this paper is to compare the approaches towards implementation of business process reengineering (BPR), and to provide some evidence as to which approach offers a greater chance of success. Design/methodology/approach – A hospital case analysis is used to study where both top-down/ participative BPR and enterprise resource planning… (More)
The paper highlights the importance of employee/customer involvement in six-sigma implementation. For six-sigma a company not only needs a certain pool of resources, it also needs organizational competencies in terms of a motivated workforce and involved customers. Employee involvement leads to low worker role ambiguity, removal of cultural bottlenecks,… (More)