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Purpose – The purpose of this paper is to compare the approaches towards implementation of business process reengineering (BPR), and to provide some evidence as to which approach offers a greater chance of success. Design/methodology/approach – A hospital case analysis is used to study where both top-down/ participative BPR and enterprise resource planning(More)
The paper highlights the importance of employee/customer involvement in six-sigma implementation. For six-sigma a company not only needs a certain pool of resources, it also needs organizational competencies in terms of a motivated workforce and involved customers. Employee involvement leads to low worker role ambiguity, removal of cultural bottlenecks,(More)
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