Zhou Wenyong

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Knowledge exists extensively in enterprise R&D process. It has a significant theoretical value to study the issue of knowledge management in R&D process. The characters of knowledge management in R&D process are analyzed, and then, R&D process, its knowledge activities and knowledge types are discussed; finally, a conceptual(More)
Due to the growing challenge from the foreign freight forwarders, the international freight forwarder (IFF) industry in China is experiencing a severe test. In order to remain competitive and customer loyalty, service quality and customer satisfaction increasingly have become the key to success in IFF business. This paper provided a system of quality(More)
Evaluation of service quality is becoming more important in the field of retailers, as in other fields. This pilot study is a preliminary attempt to develop an evaluation model by using Exploratory Factor Analysis¿EFA¿, Analytic Hierarchy Process (AHP) and Fuzzy Comprehensive Appraisal (FCA). And then it addresses issues associated with determining the(More)
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