Zhiping Walter

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Empirical research of consumer online shopping behavior has generally established that risk associated with online shopping is an important factor when consumers consider whether to shop online or in a brick-and-mortar store. Literature also indicates the importance of information search and product evaluation in consumer purchasing decisions. Building on(More)
This paper examines the relationships between the operating characteristics of the consumer purchase decision process and the channel switching intentions of consumers. A theoretical model that explains consumer channel switching intentions is constructed and tested based on a sample of 337 actual consumers. The analysis indicates that the overall(More)
The academic and professional literature addressing business process reengineering points at inter-task information flow delays (handoffs) as a major source of processing errors and excessive delays in job completion times. Many of the success stories cited in the literature call for employee-empowerment and task consolidation. It means that many benefits(More)