Yvonne Belanger

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This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon , and wished-for practices are identified,(More)
Since 2005, the Duke Digital Initiative (DDI) has sponsored experimentation, development and implementation of new and emerging technologies to explore their effective use in support of the university's mission. The goals of DDI are to promote innovative and effective teaching, to use technology in support of curriculum enhancement, to develop our(More)
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