Yulia Surinová

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The 8D method is a complex tool for solving problems of significant scale which are hard for individuals to solve and involve solutions which require extra resources. However, several problems have been detected in the method of 8D’s usage in modern organizations. The main aim of this paper is to define critical factors which lead to the demotivation of(More)
During the process of developing new and sophisticated methods of teaching, teachers often neglect the fundamental principle of quality management, which is to adopt a customer orientation. This study proposes a new methodology to involve students in the education improvement process. The emphasis is placed on investigating student expectations,(More)
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