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and Daniel Tzabbar for help with data coding, as well as three anonymous reviewers for in-depth comments on methods and theory. ABSTRACT We examined the effects of educational and nationality diversity on work teams' information use. We theorize that some demographic dimensions, such as nationality, trigger social categorization and limit the value of(More)
OBJECTIVE To examine the relationship between organizational leadership for patient safety and five types of learning from patient safety events (PSEs). STUDY SETTING Forty-nine general acute care hospitals in Ontario, Canada. STUDY DESIGN A nonexperimental design using cross-sectional surveys of hospital patient safety officers (PSOs) and patient care(More)
BACKGROUND Preventable adverse events represent learning opportunities. Indeed, understanding and learning from preventable adverse events are the new organizational imperatives in health care. However, health services researchers note that there is a dearth of research on learning from failure in health care and, in industry, a limited capacity to learn(More)
BACKGROUND Increased awareness regarding the importance of patient safety issues has led to the proliferation of theoretical conceptualizations, frameworks, and articles that apply safety experiences from high-reliability industries to medical settings. However, empirical research on patient safety and patient safety climate in medical settings still lags(More)
BACKGROUND : In the theoretical and research literature, organizational slack has been largely described in terms of financial resources and its impact on organizational outcomes. However, empirical research is limited by unclear definitions and lack of standardized measures. PURPOSE : The aim of this study was to assess the psychometric properties of a(More)
There is little agreement in the literature as to what types of patient safety events (PSEs) should be the focus for learning, change and improvement, and we lack clear and universally accepted definitions of error. In particular, the way front-line providers or managers understand and categorize different types of errors, adverse events and near misses and(More)
OBJECTIVE To define patient safety event (PSE) learning response and to provide preliminary validation of a measure of PSE learning response. DATA SOURCES Ten focus groups with front-line staff and managers, an expert panel, and cross-sectional survey data from patient safety officers in 54 general acute hospitals. STUDY DESIGN A mixed methods study to(More)
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