Ying-Hueih Chen

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INSPIRE is a Web-based system for the support and conduct of negotiation. The primary uses of the system are training and research. Between July 1996 and April 1997, 281 bilateral negotiations were conducted through the system by managers, engineers and students from over 50 countries. INSPIRE has been used at eight universities and training centers. In(More)
Support for international negotiations requires integration of decision-theoretic approaches with communication facilities, and different visualization modes. In addition, negotiation support systems (NSS) should also be tailored to different cultural and educational backgrounds of their users. While there have been studies on crosscultural negotiations(More)
Purpose – The purpose of this research is to investigate the impact of causal attributions (locus, stability, and controllability attributes) on trust violations and the coping strategies (affective, functional, and informational initiatives) involved in trust repair on building positive moods within the context of e-commerce. Design/methodology/approach –(More)
Trust is an essential factor that drives virtual interaction and transactions on the Internet. Researchers have investigated the trust development process, and identified several important factors that form the basis for trust. This research combines the signal perspective and trust theory to examine the impact of market signals and past experience on trust(More)
New information technologies invariably provide excellent opportunities for improving the efficiency and effectiveness of decision making and negotiation through the development of novel decision support techniques. Emerging Internet related technologies and, in particular, the World Wide Web provide yet another opportunity for radical change and(More)
New information technologies invariably provide excellent opportunities for improving the efficiency and effectiveness of decision making and negotiation, through the development of novel decision support techniques. Emerging Internet related technologies and, in particular, the World Wide Web provide yet another opportunity for radical change and(More)
While electronic commerce radically accelerates business transactions and interactions, e-marketplace providers constantly face the challenge in attracting critical mass of participants. Previous studies suggest that trust is the prerequisite to online transaction and interaction. The purpose of this research is to explore relational factors in influencing(More)