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Distributed teams can carry out critical tasks with appropriate decision support technologies. The architecture and detailed design of a Web-based GDSS, called TeamSpirit, are discussed to address the challenges of building a Web-based GDSS. A series of empirical studies are reported to assess the effectiveness of TeamSpirit in supporting distributed group(More)
This paper presents the results of a recently completed survey of Taiwanese firms that focuses on their implementation and use of packaged ERP systems. Objectives of the survey includes: to investigate the extent to which packaged ERP systems were applied in manufacturing and service firms, the implementation experience, and the major benefits obtained from(More)
The purpose of this paper is to explore the relationship between some implementation variables and performance improvement of ERP systems. DeLone and McLean (1992) surveyed 180 articles attempting to measure information systems (IS) success and proposed an analysis framework, composed of six dimensions, for assessing the ERP performance in the(More)
In order to reduce the number of vehicles stuck in congestion, especially for stop-and-go traffic at toll plazas, the establishment of electronic toll collection (ETC) system has been a hot issue and dominant trend in many countries. However, despite the potential benefits for motorists, the utilization rate of vehicles has been lower than expected in(More)
Electronic word of mouth is available to customers in different types of online consumer reviews, which can be used to help them make e-commerce purchasing decisions. Customers acknowledge that online consumer reviews help them to determine eWOM credibility and to make purchasing decisions. This study uses surveys and multiple regression analysis to create(More)
Internet-based virtual communities are growing with an unprecedented rate. Virtual communities have been viewed as platforms for sharing knowledge. The present study proposed an integrated model by investigating social capital and motivational factors that would influence the knowledge sharing attitude of members. Data were collected from 207 professional(More)
Effective service failure recovery has been recognized as an important strategic tool for online retailers due to the dramatic growth of the online retail sector and the importance of service failures recovery in online environment. This study investigates the impacts of service failure recovery and perceived justice on consumer loyalty for online retailing(More)