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AbstractThis study presents a method to measure hotel design quality and its relationships with guest satisfaction and with behavioural intentions. Hotel design quality is measured using the Design… Continue Reading
This study investigates children’s influence over parents with regards to the selection of family dining-out options. To further understand the connection between children’s influence on family… Continue Reading
Abstract A British Airways flight crew arrives after a long flight from London to Chicago to find their hotel rooms are not ready for check-in. The front-desk agents tell them that the hotel is… Continue Reading
ABSTRACTThe restaurant industry uses vast amounts of resources, but only a paucity of research discusses sustainability issues from restaurant management point of views. By applying both… Continue Reading
This research utilizes theories of social influence and price anchoring to provide insights into the psychological processes underlying travel purchases in the presence of online reviews. Two… Continue Reading
ABSTRACTCelebrity chefs have been a ubiquitous marketing tool utilized in the food service industry. This study investigates the impact of restaurant attributes on customers’ willingness to pay (WT...