Yanfu Zhang

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Effective customer satisfaction evaluation is an important prerequisite for power supply enterprises to win in competitive market. In this paper, we establish the power customer satisfaction evaluation index system based on previous studies. Then we prove the validity of this method through field investigations by using SAS. Finally, path coefficient(More)
In order to find out which risks are the most important ones of new energy marketing for power supply enterprise and what about their assessment, this paper firstly showed the four dimensions of new energy marketing risks in power supply enterprise. And then studied such problems based on intuitionistic fuzzy interval multi-attribute decision making model,(More)
Effective power supplying service management is an important prerequisite for power supply enterprises to win in competitive market. In this paper, we analysis the characteristics of power supply enterprises, follow the thought of "Identifying problems - Finding problems - Solving problems", that is identifying problems based on the theory of Gaps model,(More)
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