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This article conceptualizes how the affordances of enterprise social networking systems can help reduce three challenges in sharing organizational knowledge. These challenges include location of expertise, motivation to share knowledge, and social capitalization in the form of developing and maintaining social ties with knowledge providers to actualize(More)
We describe the design and evaluation of K-net, a social matching system to help people learn 'who knows what' in an organization by matching people with skills with those who need them. Transactive memory theory predicts that K-net will improve individuals' awareness of 'who knows what'. This should lead to improved performance through sharing knowledge(More)
Previous studies have found that both (a) the charac-ferent from earlier studies that have prioritized one source attribute over the other, this research uses information need as a contingency factor to examine information seekers' simultaneous consideration of different attributes. An empirical test from 149 employees' evaluations of eight information(More)
Building on the major premises of transactive memory (TM) theory as well as the recent multilevel extension to the original theory, this study examined the influence of perceived social accessibility of expertise providers, technological accessibility, and awareness of expertise distribution on expertise retrieval. Using social network data collected from a(More)
This meta-analysis summarized findings from 65 studies using the hidden profile paradigm (101 independent effects, 3,189 groups). Results showed (a) groups mentioned two standard deviations more pieces of common information than unique information; (b) hidden profile groups were eight times less likely to find the solution than were groups having full(More)
This research studied homophily of network ties in distributed teams in both task-related instrumental networks and non-task related expressive networks. Homophily of network ties was examined in terms of demographic and social characteristics, including gender, race, geographic location, and group assignment. Social network data were collected from 32(More)
A multilevel, multi-theoretical model of transactive memory was developed by integrating the emergence model with social capital theories. Empirical tests showed that individual social capital significantly impacted the development of the micro-level component of transactive memories, but collective social capital did not significantly influence the(More)