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A large proportion of consumer returns fall into the category of false failure returns, which refer to returns without functional defects. In this paper, we consider profits resulting from exerting costly effort to reduce false failure returns in a reverse supply chain. The supply chain as a whole has a strong incentive to reduce such returns for cost(More)
  • Bart Beld, X. Huang, H. C. Van Beusichem
  • 2014
, This study studies the effects of R&D investment on firm performance. Firm performance is measured in financial performance and market-based performance. Among (formerly) publicly listed companies from the Netherlands, Belgium and Luxembourg data is used. Extra attention is paid to the manufacturing companies in comparison with the non-manufacturing(More)
—Consumer return attracts more and more academic attention due to its rapidly expanding size, and a large portion of it falls into the category of false failure return, which refers to return without functional defect. In this paper, we exclusively consider profit results from exerting costly effort to reduce false failure returns in a reverse supply chain(More)
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