Winnie Picoto

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Received: 29 December 2011 Revised: 4 October 2012 2nd Revision: 27 July 2013 3rd Revision: 29 November 2013 Accepted: 2 April 2014 Abstract Mobile technologies have increasingly become an integral part of individuals’ work and personal lives. Although research exists in this domain, most of it focuses on the customer’s adoption factors rather than(More)
Advancements in mobile technologies leverage the potential of m-business to impact organizational performance. This study aims at identifying the determinants of m-business usage and its impact on the firm’s performance. The Technology-Organization-Environment (TOE), Diffusion of Innovation (DOI) and Resource-Based View (RBV) theories ground this research’s(More)
Purpose – The purpose of this paper is to define objectives for Customer Relationship Management (CRM) system adoption. The objectives provide a theoretical basis for strategizing about CRM system adoption. The objectives also provide managers to clearly direct CRM system adoption, thus ensuring a highly successful outcome. Design/methodology/approach – The(More)
User-Generated Content (UGC) such as online reviews are freely available in the web. This kind of data has been used to support clients’ and managerial decision making in several industries, e.g. books, tourism or hospitality. However, the challenge is how to represent this information in a structured way in order to leverage on the information provided by(More)
The establishment of partnerships and interoperability networks between organizations has resulted in new areas of mutually built value and innovation. These relationships have greatly benefited from the development of Information and Communication Technologies (ICT), particularly with the development of technological platforms that allow the promotion and(More)
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