Winnie Picoto

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Mobile technologies have increasingly become an integral part of individuals' work and personal lives. Although research exists in this domain, most of it focuses on the customer's adoption factors rather than assessing the value or the impact of mobile business (m-business) usage on firms. The present study fills this gap in the literature through the(More)
The establishment of partnerships and interoperability networks between organizations has resulted in new areas of mutually built value and innovation. These relationships have greatly benefited from the development of Information and Communication Technologies (ICT), particularly with the development of technological platforms that allow the promotion and(More)
User-Generated Content (UGC) such as online reviews are freely available in the web. This kind of data has been used to support clients' and managerial decision making in several industries, e.g. books, tourism or hospitality. However, the challenge is how to represent this information in a structured way in order to leverage on the information provided by(More)
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