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A live, call-in television show is an environment conducive for answering quick questions. It also provides user services staff with an opportunity for distributing information quickly to a large audience without relying on the more traditional mechanisms of documentation or online help This paper describes the steps that were taken to develop and produce a… (More)
The transient nature of the user community at a university computing center and the availability of software across different machines suggest the need for developing software core standards. These standards (or recommendations) could be followed by other universities across the country. Software that meets these standards should be machine-independent, and… (More)
BEFORE THE POPULARITY of microcomputers, the computing environment in many universities was usually comprised of a single mainframe computer. Although the development of minicomputers started a drift away from a single vendor environment for computing hardware, the changes that occurred were of the type that many user services personnel could easily handle.… (More)
Northwestern University, has a large number of users with their own microcomputers. Many of these microcomputer owners are interested in terminal emulation, and communication at baud rates approaching 9600. This paper describes the problems encountered in trying to meet the needs of users who attempt to communicate between their microcomputers and the… (More)