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A live, call-in television show is an environment conducive for answering quick questions. It also provides user services staff with an opportunity for distributing information quickly to a large audience without relying on the more traditional mechanisms of documentation or online help This paper describes the steps that were taken to develop and produce a… (More)
The transient nature of the user community at a university computing center and the availability of software across different machines suggest the need for developing software core standards. These standards (or recommendations) could be followed by other universities across the country. Software that meets these standards should be machine-independent, and… (More)