William Cheetham

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A case-based reasoning system for determining what colorants to use for producing a specific color of plastic was created. The selection of colorants needs to take many factors into consideration. A technique that involved fuzzy logic was used to compare the quality of the color match for each factor. The system has been in use for two years at a growing(More)
Root planing has been advocated to render periodontally involved root surfaces 'biologically compatible' with the surrounding soft tissues and thus promote healing. However, recent work has shown that only small amounts of cytotoxic material are likely to be incorporated within the root surfaces, thereby questioning the rationale for the traditional(More)
Customer service is defined as the ability of a company to afford the service requestor with the expressed need. Due to the increasing importance of service offerings as a revenue source and increasing competition among service providers, it is important for companies to optimize both the customer experience as well as the associated cost of providing the(More)
A generic Case-Based Reasoning tool has been designed, implemented, and successfully used in two distinct applications. SOFT-CBR can be applied to a wide range of decision problems, independent of the underlying input case data and output decision space. The tool supplements the traditional case base paradigm by incorporating Fuzzy Logic concepts in a(More)
1 General Electric used case-based reasoning for gas turbine diagnostics at their monitoring and diagnostics center in Atlanta, GA. This application had requirements that included accuracy, maintainability, modularity, parameterization, robustness, and integration of the system into an existing infrastructure. The CBR system has a modular " plug and play "(More)