Willem Mertens

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Purpose – The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. Design/methodology/approach – The identification and discussion of the principles reflects our viewpoint, which(More)
In today’s business world, the role of knowledge and knowledge intensive business processes (KIBPs) is ever increasing. Subsequently the capability of Business Process Management (BPM) in managing KIBPs is being questioned. Academics and practitioners alike suggest that BPM needs to evolve into a more flexible discipline that is capable of dealing with(More)
In ~ilteren Arbei ten haben zahlreiche Autoren fiber das Verhal ten des t(reislaufs bei En tb lu tung ber ich te t [siehe L i t e ra tu r bei T i g e r s t e d t (5)]. Dabei ist aber lediglich das Erscheinungsbild als solches erSr ter t , w~ihrend auf die reflektorische Selbsts teuerung, die gerade bei der En tb lu tung eine wesentliche Rolle spielt , n(More)
Despite frequent allusions to the importance of change management and employee commitment in Business Process Management (BPM) initiatives, academics in this domain have so far failed to analyse how exactly employees perceive and experience these initiatives. Since we know BPM has an impact on employees, it is important for managers that are guiding process(More)
Gld. submandibularis. Noch bevor die Sekretion sichtbar wird, nimmt die Durchblutung der Gld. submandibularis zu. Bei den synthetischen Physalamin-AbkSmmlingen scheinen fiir die Speicheldriisen-, Darmund Blu~druck-Effekte nur in erster Naherung /~hnliche StrukturWirkungs-Beziehungen zu gelten. Substanz P-Extrakte und das Peptid(More)
In the introduction the question is answered, why the meta-analysis of Klaus Grawe, Ruth Donati und Friederike Bernauer should be taken seriously by psychoanalysts. Above all is a problem, that implicit in this meta-analytical evaluation there are methods and criterions of the empirical behavioristic psychotherapy research, which favour automatically the(More)
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