Wesley Shu

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While many studies have affirmed the contributions of information technology (IT) to business value, people are not convinced. So far IT in the service industry has not yet been seen to be more productive. The data in most previous studies either focus on specific industries or exclude financial industry data. As such, the need to do an analysis on IT(More)
Keywords: Attitude change Behavioral research Credit cards Consumer behavior Online shopping Message proximity Message source Persuasion theory Social justice theory Transaction assurance a b s t r a c t Most companies involved in e-commerce use trust-promoting messages to persuade consumers that the websites they visit are safe. Although these messages are(More)
The purpose of this paper is to extend the theory of task/technology fit by exploring the impact of different technology characteristics on performance of preference and intellective tasks in an inter-group context. The authors tested 80 participants on group performance using a 2x2 factorial design with task type and mode of collaboration as the(More)
By using Social Network Services (SNSs) as platforms, game developers have gathered a huge user base, and the entertainment these games provide has further enlarged the SNS user base. However, there are signs that this symbiotic growth is slowing down. We developed a model and tested 14 hypotheses. Our main findings are: Although SNSs are “social,” “social(More)
Knowledge management is a complicated process that requires close collaboration among the people involved. Such collaboration is often easier said than done. Nonaka and Takeuchi's SECI model provides a process-oriented view of knowledge creation. In this paper, we propose the use of a Web-based group problem-solving system called TeamSpirit to support(More)