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In the past, the studies on knowledge sharing tended to be focused on the organization and few paid attention to the departments inside the organization. In this study, valid samples were collected from Taiwan’s 92 IC related firms in the high-tech industry through the Hierarchical Random Sampling method for empirical analysis. The non-linear fuzzy neural(More)
This paper analyzes consumer switching behaviors from the perspectives of consumer psychology and interactions with the society, such as consumer’s emotional intelligence, relationship involvement and personality traits. We survey life insurance policyholders in Taiwan and Hong Kong. Our results show that when service failures are more serious, consumers(More)
This study provides a model of customer satisfaction from a comprehensive perspective and tries to use the nonlinear fuzzy neutral network model to verify the assumptions of the study. Samples are taken from the information and tourism industries at a proportion of 2:1 based on the population in Taipei and Kaohsiung cities. A total of 207 questionnaires are(More)
Three elements – organizational structure characteristics, organizational culture, and interunit interaction – that affect knowledge sharing are raised in this study based on the structure of organization theories and the interaction among units of an organization. By carrying out empirical research on five hi-tech industries in Taiwan and verifying(More)
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