Wen-Bao Lin

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In the past, the studies on knowledge sharing tended to be focused on the organization and few paid attention to the departments inside the organization. In this study, valid samples were collected from Taiwan's 92 IC related firms in the high-tech industry through the Hierarchical Random Sampling method for empirical analysis. The non-linear fuzzy neural(More)
Keywords: Emotional intelligence Relationship involvement Seriousness of service failures a b s t r a c t This paper analyzes consumer switching behaviors from the perspectives of consumer psychology and interactions with the society, such as consumer's emotional intelligence, relationship involvement and personality traits. We survey life insurance(More)
This study provides a model of customer satisfaction from a comprehensive perspective and tries to use the nonlinear fuzzy neutral network model to verify the assumptions of the study. Samples are taken from the information and tourism industries at a proportion of 2:1 based on the population in Taipei and Kaohsiung cities. A total of 207 questionnaires are(More)
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