Wei Thoo Yue

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Many e-commerce firms provide live-chat capability on their Web sites to promote product sales and to offer customer support. With increasing traffic on e-commerce Web sites, providing such live-chat services requires a good allocation of service resources to serve the customers. When resources are limited, firms may consider employing priority-processing(More)
  • J K Altınkemer, Guan, K I Bose, Altınkemer, K Tomak, K Altınkemer +4 others
  • 2003
Research Interests Electronic Commerce: Infrastructure for E—commerce and pricing of information goods, bidding with intelligent software agents, strategy from Brickandmortar to Clickandmortar (re—tail to e—tail) business model, bundling and pricing. Computer Communication Networks: Design and analysis of local area networks, local access computer networks(More)
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