Wei-Feng Tung

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Libraries always rely on Information Technology (IT) to systematically manage their huge books and journals (e.g. Digital Library (DL) and Web-Based Online Public Access Catalogue (WebPAC)). In order to enhance the library’s mobile-related advance services, Mobile-Library (M-Lib) provides a real-time searching tool for library’s WebPAC online systems via(More)
Purpose – This study proposes to discuss an up-to-date framework for service design as a means-end tool for modeling, designing, and developing the service systems (e-service) which can fulfil (semi-)automated value co-production between the service providers and the customers in a service. In order to achieve the goal of service innovation, this study(More)
With the trend of service and experience economy, emerging service science is perfectly poised for service innovation. The classifying framework (iDesign) proposed in this research is an approach roadmap to fulfil valued service innovation with an ecological perspective. The framework identifies two dimensions (continuity of co-production and mutual(More)
There is an increasing demand for sharing documents for process integration among organizations. Web services technology has recently been widely proposed and gradually adopted as a platform for supporting such an integration. There are no holistic solutions thus far that are able to tackle the various protection issues, specifically regarding the security(More)
This paper describes an analytic and synthetic new service development (NSD) method for devising collaborative service systems (CSSs). The predominant NSD method is a process-based one that belongs to the well-established service blueprints approach in order to create flexible flowchart-like models of customer-provider interaction flows. In contrast to the(More)
  • Wei-Feng Tung
  • 4th International Conference on New Trends in…
  • 2010
This paper presents a novel blog service designed by social network service (SNS) application, that is, SNS-Based blog service. The proposed service design adopts social network analysis's methodology (SNA) of social computing to develop a new blog service concept with analytical trackback interconnection and permalink. However, the SNS application of blog(More)
This paper seeks to develop a social network service (SNS) for the travel blog sharing. Many blogs provide travel notes, commentary, or news on a particular subject such as Art blog, travel blog et al. The proposed travel SNS is able to identify the merited blog notes from the complex blog’s citations in the online community using the network theory(More)
Social enterprises (SE) have started up not a few innovative business models or cause-related marketing in modern society, which can discover more and more critical social issues need to solve urgently. In recently years, SEs often use social media of Web 2.0 (e.g., Facebook, Twitter) to seek various opportunities, resources, and supports. Thus, this(More)
This study proposes an experience evaluation model (EEM), indicating how service experience can be estimated within interaction-based collaborative service systems with (semi-)automated value co-production between service providers and receivers. A symbiosis theory in ecology is employed to measure the performance of collaboration. The proposed EEM is based(More)