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An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience
Purpose – The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE).Design/methodology/approach – AExpand
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Does Total Quality Management Generate Value
AbstractThe following sections are included:IntroductionThe Financial Benefits Linked with Winning a TQM AwardStakeholder Value Versus Shareholder ValueThe Deming PrizeDP and Value Generation ProcessExpand
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Benchmarking Quality-Promoting Organizations