• Publications
  • Influence
Technology probes: inspiring design for and with families
We describe a new method for use in the process of co-designing technologies with users called technology probes. Technology probes are simple, flexible, adaptable technologies with three
OctoPocus: a dynamic guide for learning gesture-based command sets
We describe OctoPocus, an example of a dynamic guide that combines on-screen feedforward and feedback to help users learn, execute and remember gesture sets. OctoPocus can be applied to a wide range
Is paper safer? The role of paper flight strips in air traffic control
A four-month intensive study of a team of Paris en-route controllers in order to understand their use of paper flight strips concludes with a suggestion for a third alternative: to maintain the physical strips, but turn them into the interface to the computer.
Patterns of sharing customizable software
  • W. Mackay
  • Computer Science
    CSCW '90
  • 1 September 1990
Users at two different research sites, working with two different kinds of customizable software, were found to actively share their customization files with each other, allowing the members of each organization to establish and perpetuate informally-defined norms of behavior.
Diversity in the use of electronic mail: a preliminary inquiry
A series of interviews that examine the ways that professional office workers use electronic mail to manage their daily work are described to generate hypotheses for future research and a taxonomy of work management is proposed.
Triggers and barriers to customizing software
The process by which users decide to customize is described and the factors that irdluence when and how users make those decisions have implications for both the design of software and the integration of new software into an organization.
Mid-air pan-and-zoom on wall-sized displays
Significant effects were obtained for all three factors: bimanual interaction, linear gestures and a high level of guidance resulted in significantly improved performance, and the interaction effects among some of the dimensions suggest possible combinations for more complex, real-world tasks.
The missing link: augmenting biology laboratory notebooks
Three prototype augmented laboratory notebooks that provide the missing link between paper, physical artifacts and on-line data are created and the final a-book combines a graphics tablet and a PDA.
More than just a communication system: diversity in the use of electronic mail
This paper describes a series of interviews that focus on the ways that professional office workers use electronic mail to manage their daily work, and seeks flexible primitives that capture the important dimensions and provide flexibility for a wide range of users.
Users and customizable software : a co-adaptive phenomenon
This dissertation extends her analysis by examining the co-adaptive relationship between users and user-customizable software: users both adapt to the available technology and appropriate the technology, adapting it over time.