• Publications
  • Influence
Know Yourself and Know Your Enemy: An Analysis of Firm Recommendations and Consumer Reviews in a Competitive Environment
TLDR
Reviews and product recommendations at online stores enable customers to readily evaluate alternative products prior to purchase. Expand
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Leveraging Philanthropic Behavior for Customer Support: The Case of User Support Forums
TLDR
We identify and compare the impact of two widely adopted recognition mechanisms on the philanthropic behavior of solvers. Expand
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GIS & ANALYTIC HIERARCHY PROCESS FOR SITING WATER HARVESTING RESERVOIRS
In this study, a methodology for siting water harvesting reservoirs was developed and applied in a 300 km area of Irsal-Lebanon characterized by low and erratic precipitation to improve theExpand
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Sentiment Analysis Meets Semantic Analysis: Constructing Insight Knowledge Bases
TLDR
This research proposes a Sentiment-Semantic Framework that incorporates results from both semantic and sentiment analysis to construct a knowledge base of insights gained from integrating the information extracted from each type of analysis. Expand
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The App Updating Conundrum: Implications of Platform's Rating Resetting on Developers' Behavior
TLDR
We analyze the effects of developers' updating behavior and of the rating resetting on subsequent app performance and show that platform governance has an impact on the strategic importance of this instrument. Expand
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What Are They Saying? A Methodology for Extracting Information from Online Reviews
TLDR
The growth of online shopping has made online reviews a critical source of information for consumers. Expand
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Dynamics of Information Relevation in Online Reviews
TLDR
We provide empirical evidence over a large dataset of reviews that negative reviews seem to be arriving at an accelerated rate later on in the lifetime of a product. Expand
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