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1 All Authors contributed equally; they appear in alphabetical order. Abstract Continuous improvement is a well known method for improving an organization step by step. This paper shows that with computer support even an improvement process can be improved. It presents a long-term study of GSS use in the Hohenheim Computer Aided Team (CATeam) room. Over two… (More)
It is proposed to design "Open CSCW Systems" tailorable along the content and process dimensions of group tasks and their domains. A refineable architecture for the process dimension is suggested. Whether this idea leads to a better support of groupwork has to be evaluated by prototypes.